15 APRIL 2020
We are currently experiencing an unprecedented and unavoidable situation due to the COVID-19 epidemic.
Given the health emergency and following the administrative measures and restrictions applied throughout France by the Government, we will have to keep all our sites closed until at least until 11 May. We are therefore obliged to cancel all holidays intended before this date.
In compliance with ruling n°2020-315 of 25 March 2020, we are therefore going to have to cancel your bookings and will shortly be refunding you the money you’ve paid in the form of a credit note which can be used for a future stay on one of the Huttopia Group sites of your choice (CityKamps and Huttopia villages or campsites). Please don’t contact us by phone—you will be sent an email voucher very soon detailing all the procedures for booking your next stay.
All our teams are working their very hardest in these difficult times to respond to every request as quickly as possible. Thank you for your patience.
Our profession is working with the government to establish the conditions for reopening as soon as possible after 11 May. We have a good hope that campsites, which offer individual open-air accommodation can open as soon as possible, by implementing all the health and safety measures necessary for its clients and its staff.
At the same time, we are continuing to prepare the opening of our sites and to take your bookings so that we can welcome you this summer for a refreshing change of scenery in the midst of nature and the great outdoors.
So you can book your summer holidays with even greater peace of mind, you can change your stay at any time, free of charge until 8 days before your arrival date.
We are carefully following the evolution of the situation and we invite you to come back to this page regularly for new information about our reopening dates and conditions.
We look forward to being able to open our sites to welcome you as soon as possible.
See you soon at CityKamp by Huttopia.